BusinessNext introduces AI agent platform for BFSI sector

BusinessNext introduces AI agent platform for BFSI sector

21 Nov 2024, 05:29 PM

The company is in talks with one of India's large public sector banks for the deployment of its new platform.

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BusinessNext (a new umbrella brand that includes enterprise solutions, CRMNext) has introduced AgentNext -- which the company claims to be India’s first AI (artificial intelligence) agent platform designed to modernize the banking, financial services, and insurance (BFSI) sector.

This platform allows AI assistants to handle up to 60-70% of routine tasks, freeing up human teams to focus on more complex issues. AgentNext offers tools like personalized banker assistants and AI-powered contact centers.

From marketing to sales, servicing and operations, AgentNext is set to revolutionize every aspect of the financial services landscape, according to the company. Some of the ready to deploy AI Agents include - Sales AI Agents, Service AI Agents, Customer Engagement AI Agents, Lending AI Agents, and Operations AI Agents.

"It aims to improve efficiency in areas such as sales, marketing, lending, and customer service. The platform’s Thinking Brush™ engine provides advanced AI capabilities, making it easier to manage complex financial scenarios with accuracy," the company said in its statement.

The company is in talks with one of India's large public sector banks for the deployment of its new platform.

The platform also includes a no-code Agent Studio, allowing businesses to create customized AI agents or adapt pre-designed ones to their needs. This ensures financial institutions can keep pace with changing demands while staying compliant with regulations like those from the Reserve Bank of India (RBI).

Nishant Singh, founder and CEO, BusinessNext, said, “AgentNext is a major step forward for India’s BFSI sector. It’s designed to meet the specific challenges of our market and will help banks and financial institutions work smarter and faster while maintaining the highest standards of security and compliance.”

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